VOL. 2, NO.1&2, 1997

  Innovation Practices in Malaysian Firms: The Case of Two Pharmaceutical Companies
     M. Zain Mohamed

  Consumer Perception of Service Quality: Do We Need Industry Specific Scales or Can We Use
     SERVQUAL? An Analysis in The Context of The Airline Industry
      Jochen Wirtz & Prem N. Shamdasani

  Managers’ Perceptions of Exports Problems and Assistance Requirements: An Investigation
     into the Effect of Ethnicity
     Dave Crick & Shiv Chaudhry

  An Examination of Strategic Orientation and the Uses of Performance Appraisal in Singaporean
     Electronics Firms
     Donald J Campbell & Kah Yie Foo

  Information and Profits: The Case of Technology Transfer in the Malaysian Electronics Industry
      Shankaran Nambiar

  Sales Force Evaluation by Local and Foreign Wholesale Companies in Singapore
     Rajah V. Komaran & Tok Lee Ching

  Intervalling and Diversification Effect on Skewness and Kurtosis of Stock Returns: A case of
     Hong Kong
     Gordon Y. N. Tang

  Productivity Improvement Through Total Productive Maintenance: A Case Study
     G.V. Shenoy & Tan Wee Wah